Frequently Asked Questions
What will my address be?
MyUSaddress.ca customers are given a physical US address as follows:
808 Commerce Park Drive, Unit 123
Ogdensburg, NY, 13669-2208, USA
Each unit number is unique to each customer.
What does it cost to have a US address with MyUSaddress.ca?
Obtaining a US address with MyUSaddress.ca is FREE. Our fees are applied to the receiving and shipping of your packages.
What are your receiving fees?
MyUSaddress.ca charges $5 USD/$6 CAD for general courier shipments weighing up to 150lbs, and $50 USD/$60 CAD for over-sized shipments weighing over 150lbs.
We are a warehousing facility with loading docks that are 5 feet off the ground. When retrieving over-sized items, please ensure you have an adequate vehicle for loading. We ask that you notify us when placing orders for shipments weighing more than 150lbs.
Canadian customers who pick up their packages from our US warehouse assume full responsibility for transporting items across the US/Canada border. This includes paying any applicable duty and/or taxes.
How do I have my packages cleared and forwarded into Canada?
MyUSaddress.ca offers our exclusive Push It NorthSM service to get your packages forwarded across the Canadian-USA border. Here’s how it works:
- Shop online and ship to your FREE US address located in Ogdensburg, NY, USA.
- Once notified that your package has arrived in Ogdensburg, NY, log into your account and specify that we Push It NorthSM.
- Within 3 business days, we proceed to clear and transport your package to our Prescott, Ontario, Canada warehouse for processing.
- Depending on your Push It NorthSM instructions, your package can either be picked up in Prescott or we deliver your package to your location using the most economical carrier available for your destination.
Our experienced customs experts can help your goods clear quickly and efficiently with our electronic customs-clearance network. We take advantage of the latest customs release initiatives and reviewing your goods to make sure they comply with product-specific regulations.
Push It NorthSM customs clearance fees are $29.00.
We ship to your location from our Prescott ON warehouse. Intra-Canada shipping is handled by Canada Post unless otherwise specified. Occassionally, multi-package consolidation may save on shipping fees. Consolidation fees are applied at $2.00/carton. Shipping fees are $6.95 to most locations in Ontario and Quebec, depending on package size.
MyUSaddress can only ship prepaid in order to protect against chargebacks from consignees that refuse freight charges.
What does it cost to have my packages cleared and forwarded into Canada through our Push It North service?
To have items forwarded to Canada, you will be charged a brokerage fee of $29.00.
In addition, taxes (13%) and any applicable duty which is determined by Canada Customs will be applied. Based on the weight and dimensions of your package, shipping estimates are provided during the Push It North request. Final shipping fees will be applied at the time of shipping. MyUSaddress.ca ships via Canada Post, unless otherwise specified. Customers will be given the opportunity to purchase insurance over to cover any damages during shipping with Canada Post, currently at $4.50 per $100 of coverage. Damage insurance is offered through the carrier, and as such, all insurance claims will be handled directly with the carrier, not MyUSaddress.ca and Strader-Ferris International.
What if I need to return items purchased from the USA, that were shipped to my US address with MyUSaddress.ca? Can I get the Push It North fees refunded?
MyUSaddress.ca can help arrange clearance back into the U.S. and return shipping. Many U.S. retailers provide free return service labels via common carriers such as USPS, UPS, or Fedex. Using these carriers we are able to ship your packages back to the vendor from our Ogdensburg warehouse.
Customers are responsible for obtaining refunds for duty and taxes directly from Canada Customs. Please visit Canada Customs for further information.
Push It North fees and shipping fees are not refundable.
Does my US address with MyUSaddress.ca expire?
No, your US address with MyUSaddress.ca does not expire.
How do I know when my packages arrive at your location?
When packages arrive at our location, we immediately apply our own tracking bar code and submit it into our system. If the package is properly labeled with your name and/or unit number, the package will appear in your list of “Unclaimed” packages which can be accessed via your account. Depending on your notification settings, you will also receive an email and/or SMS text notice when packages arrive for you.
How long do I have to pick up my items?
MyUSaddress.ca will hold on to your packages for free for 1 year (365 days). After that, an additional $1 per day per package will be applied until pickup. MyUSaddress.ca reserves the right to dispose of any unclaimed packages after 365 days.
Do Commercial Shipments get free storage for up to one year?
No. myUSaddress.ca charges $5/week per package or $20/week per pallet after 7 days.
Is there a weight or size limit for shipments myUSaddress.ca will handle?
Yes. myUSaddress will not accept shipment items over 1000 lbs. or larger than 40″ wide X 48″ long x 84″ high without prior authorization on a case by case basis. Please call ahead before ordering anything that may be close to these limits. myUSaddress reserves the right to refuse any shipment that is over 1000 lbs. or larger than 40″ wide X 48″ long x 84″ high. Shipments over these limits will accrue additional handling fees to be assessed on a case by case basis.
All shipments requiring fork lift assistance must be picked up Monday-Friday. Shipments requiring forklift assistance for loading will not be loaded on Saturday or Sunday
How do I pickup my package(s)? What do I need to bring?
In order to retrieve your packages, customers should bring photo identification and cash payment (Canadian or US funds, please refer to the "What are your receiving fees?" section above for amounts in your preferred currency). If someone is retrieving packages on your behalf, please ensure they bring photo identification and a copy of the “Package Claim Receipt” which can be printed or emailed from your account. Canadian customers who pick up their packages assume full responsibility for transporting items across the border. This includes paying any applicable duty and/or taxes. All fees may be paid in either Canadian/US currency and we accept cash, credit card (Visa, MasterCard) and debit payments.
What if I can’t make it to pickup my package. Can I send someone else to pickup my package on my behalf?
Yes, if you are unable to pickup your package you can have someone else pickup your package on your behalf. They must have photo ID and a printed copy of the “Package Claim Receipt”. To obtain a “Package Claim Receipt”, users must log into their account and select the “View” button next to the package. “Package Claim Receipts” can be printed or the receipt can be emailed to someone so they can print it.
What happens to a package that gets shipped to your location without referencing my unit number?
When packages arrive at our location, we immediately log the package using your unit number. If a unit number cannot be found, we search our database for your name. This in turn provides us with your unit number which then allows us to properly log your package.
What happens to a package that gets shipped to your location without a name or unit number?
Packages that arrive at our location without any form of indentification are logged as “Unknown”. To claim “Unknown” packages, users will need to provide documentation that proves ownership such as tracking numbers and/or receipts.
Can I ship anything I want to my US address with MyUSaddress.ca?
No, please check our list of prohibited items before shipping items to our location.
Why do I have to notify MyUSaddress.ca before shipping over-sized items?
We are a warehousing facility with loading docks that are 5 feet off the ground. As such, we are unable to “drop” over-sized items into low passenger vehicles, trucks or low trailers. When retrieving over-sized items, please ensure you have an adequate vehicle for loading. Also note that the retrieval of over-sized items is limited to weekdays only.
On occasion, shippers require a phone number at the destination address. What phone number should I use?
MyUSaddress.ca customers should use 1-800-320-3014 when asked to specify a telephone number at the destination address.
What happens to packages that are damaged during shipping to your warehouse?
Damaged packages that arrive at our location are immediately logged and flagged as “Damaged”. It is your resposibility to pickup your package and inspect the contents. If the contents are damaged, we can facilitate the package return. You can review the state of your packages by accessing your account.
As a business, I would like to ship to your warehouse. Can I use MyUSaddress.ca for business purposes?
MyUSaddress.ca is only available to private individuals and serves to facilitate the cross-border shopping experience. Businesses wishing to utilize our services should contact us to obtain information about Strader-Ferris International business services.